Returns & Exchanges
At MINISFORUM, we stand by the quality of our mini PCs and offer a 7-day hassle-free return policy for any reason, along with a 30-day window for hardware-related defects. We aim to ensure your computing experience is seamless and supported by our dedicated technical service team.
Contact Support
Email our customer service team with your order number and a detailed description of the issue to initiate a Return Merchandise Authorization (RMA) request.
Technical Assessment
Our engineers will review your case to provide remote troubleshooting or confirm the eligibility of your return based on our warranty guidelines.
Pack and Ship
Securely package the device in its original box with all included accessories and cables, then attach the provided shipping label or address information.
Inspection and Refund
Once your unit arrives at our warehouse, we will perform a quality inspection and process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing